Return Policy

Urban Infant products are returnable within 30 days of purchase as long as they are in new, unused/unwashed condition and still have the original tags and packaging. Any damages must be reported within 30 days of purchase for a full refund and/or replacement. Call toll-free at 1.888.733.6962 or email us at customerservice@urbaninfant.com with this information. To process all returns and exchanges, a sales receipt must be provided. Please also indicate the reason for return or exchange. Products must be shipped to our receiving warehouse:

Urban Infant, Inc.
8205 Franklin Blvd #20
Cleveland, OH 44102

In the rare case of damaged goods, you must contact us within 60 days of purchase. When you contact us, if the item qualifies, we will give you a return code. The Urban Infant will request that you ship the goods back for inspection, and if approved, we will send you a replacement (or substitute if the product you ordered is no longer available).

We recommend that all returns and exchanges be sent via a traceable carrier such as UPS or FedEx. The Urban Infant is not responsible for packages not received if a viable tracking number is not provided. Returns and exchanges must be returned prepaid and we do not accept COD deliveries. Once the original item(s) are received, you will receive a credit in the amount paid (excluding any shipping costs). Please allow 2-3 weeks for Urban Infant to refund your credit card account upon receipt.

If you would like any help with an exchange, return or new purchase, please contact us at 1.888.733.6962 or email us at customerservice@urbaninfant.com.