post April 18, 2019

Part-Time Customer Relations Manager

Overview
The Urban Infant Inc. is a Chicago-based energetic and growing company owned by a brother-sister team. The focus of the company is design and manufacturing of products for kids ages 2-5 years old; we are specifically known for “preschool products reinvented.” Awards include the National Parenting Seal of Approval, Graphic Design USA Packaging Award, and the Mom’s Choice Award.

Job Opening June 1, 2019
We have an immediate opening for a part-time customer relations manager. We have grown quickly and need help servicing our existing daycare and preschool customer base. The business picks up speed during the back-to-school season (June, July, and August) therefore looking to hire on or before June 1st. Applicants preferable in the Chicago area but not necessary. Estimated 5-6 hours a week (20-25 hours month) and travel to a minimum of 1 trade show per year (preferably 2).

Competencies:
Passionate about children and children’s products
Self-directed, able to complete tasks off-site
Customer-focused perspective, quick responsiveness
Should be honest, assertive, and systematic
Dynamic presentation skills
Understanding of childcare industry trends and market competition helpful

Key Responsibilities:
Maintain contact with current school accounts, touching base on a semi-annual basis
Enter new customers to the CRM base, send them samples, proactively follow-up
Attend 1 national trade show

Qualifications:
Bachelor’s degree in Business, Communications, Marketing or related field
Experience in a daycare or preschool setting is helpful, but not necessary
Experience in customer service is helpful, but not necessary
Excellent verbal communication skills
Proficiency in eCommerce software – training provided
Proficiency in Zoho or comparable CRM software – training provided

Pay Structure and Position Details
The job is currently structured as a part-time, pay structure ranges $30-$40/hour
Training provided in corporate culture, product line, eCommerce, and CRM software.

Corp Office
The design and sales office is located in the Kingsbury Corridor, Chicago, Illinois
Warehouse and distribution located in Cleveland Ohio and Los Angeles

Please email careers@urbaninfant.com or call (888) 733-6962