We ship all US consumer orders standard shipping at no charge. Please allow of 4-7 business days, as carriers vary in parts of the country. All orders are shipped Fed Ex, UPS, or USPS depending on your order size and location proximity to our warehouses. In some instances, orders with multiple items may ship from 2 separate locations.
Within 30 days of purchase, all orders qualify for prepaid shipping of returns or exchanges.
Items must be in new condition, not washed, and packaging if possible.
Simply click the link below and follow the instructions to generate a prepaid return label.
Upon receiving your returned merchandise, we'll need 2-3 days to process your refund.
*Personalized items cannot be exchanged or returned.
Can I pay for faster shipping?
We not longer offer 2-day shipping due to carrier delivery overload issues after Covid.
Should you need your child's item faster than our web site delivery window (4-7 business days) we suggest you order from Amazon. They are our same products, we do not authorize and third parties to sell our brand.
Can I modify or cancel my order?
Orders can only be modified or cancelled before they ship. In most cases, we process shipments within 2 hours of order receipt on our web site. We are fast, like Jimmy John's fast. Please contact firstname.lastname@example.org or call us at 1-888-733-6962 as quickly as possible.
What if I receive a defective item?
It's a rare event, but things can happen. We have a 1-year warranty against product defects and would be happy to ship you a replacement. Please send us an email to email@example.com or call 1-888-733-6962. Our staff will need to know the following details about your item:
1. Short description explaining what is wrong with the item.
2. Your order number and date or purchase
3. Your name and shipping address
4. Where did you purchase this item, if another company other than www.urbaninfant.com.
What is your normal shipping time?
You can expect your package to ship/arrive within 4-7 business days, faster in some parts for the US. Note: We often partner with Amazon to provide the fastest and most reliable shipping, so don't be surprised if your order arrives in an Amazon box.
Your order will be delivered to the shipping address indicated in your Order Confirmation. We will make reasonable efforts to fulfill your order by the estimated delivery date stated in your Order Confirmation, or if no date is stated, within 14 days after the date of the Order Confirmation (except in the case of pre-orders). Delivery within these timeframes is not guaranteed, and we are not responsible for any delays caused by any circumstances outside our reasonable control, including weather, strikes, acts or war or terror, errors or omissions by you, theft of you parcel after a confirmed delivery, or the decreased availability of transportation services.
My package show delivered but I did not get it?
We can not be held responsible for any missing or stolen packages after a confirmed delivery. We utilize various carriers depending on your address and order size - typically UPS, Fed Ex, and USPS. If the carrier shows proof of delivery to your location, it is the customer's responsibility to file a claim for any missing packages. Below are links to assist:
Do you ship outside the US?
Yes, through our partnership with Amazon!
For orders in CANADA, please order through our Amazon store: Amazon.ca
For orders in OTHER COUNTRIES OUTSIDE OF THE US, please order on www.amazon.com/urbaninfant and use their international ship features.
Please email firstname.lastname@example.org with any additional questions.