Free Shipping
Standard shipping is no charge for all consumer orders in the US!  Your order will ship/arrive in the window of 4-7 business days, faster in some parts of the US.

Free Returns
Within 30 days of purchase, all orders qualify for prepaid shipping for returns or exchanges.
Items must be in new condition.
Simply click the link below and follow the instructions to generate a prepaid return label.
Upon receiving your returned merchandise, we'll need 2-3 days to process your refund.

 Get a Prepaid Return Label

Can I pay for faster shipping?
We also offer 2-day shipping for only $6. Delivery is guaranteed in 2 business days. 
Orders must be placed by 3pm Central time Monday-Friday, and this expedited service is only available in the contiguous 48 states. 

Can I modify or cancel my order?
Orders can only be modified or cancelled before they ship. For most orders, we process them same-day, so be sure to contact customerservice@urbaninfant.com or call us at 1-888-733-6962 as quickly as possible.

What if I receive a defective item?
It's a rare event, but things can happen. We have a 1 year warranty against product defects and would be happy to ship you a replacement. Please send us an email to customerservice@urbaninfant.com or call 1-888-733-6962. It is helpful for our staff to know:

1. Short description explaining what is wrong with the item.
2. Your order number and date or purchase
3. Your name and shipping address
4. Where did you purchase this item, if another company other than www.urbaninfant.com.

What is your normal shipping time?
You can expect your package to ship/arrive within 4-7 business days, faster in some parts for the US. If you need an item quicker, please use expedited shipping on our web site. Note: We oftentimes partner with Amazon to provide the fastest and most reliable shipping, so don't be surprised if your order arrives in an Amazon box!

Do you ship outside the US?
Yes, through our partnership with Amazon!
For orders in CANADA, please order through our Amazon store: Amazon.ca 
For orders in OTHER COUNTRIES OUTSIDE OF THE US, please order on www.amazon.com/urbaninfant and use their international ship features. 

Please email customerservice@urbaninfant.com with any additional questions.