Can I modify or cancel my order?
Orders can only be modified or cancelled before they ship. For most orders, we process them same-day, so be sure to contact customerservice@urbaninfant.com or call us at 1-888-733-6962 as quickly as possible.


Returning or Exchanging an item
You can return any product within 30 days with a valid proof of purchase if the item is in new condition with tags and original packaging. You can exchange any items, also assuming item in new condition with tags and original packaging.  Please follow the steps below:

1) Send your package to our return facility address listed below:
Urban Infant, Inc.
Attn:  Return Department
1882 Woodbrook Ln.
Beachwood, OH  44122

2) Toss in a note (nothing formal) just stating if you wish to return or exchange and any proof of sales.

3) Once the original item(s) are received at the warehouse, you will receive a credit in the amount paid (excluding any shipping costs).
Your exchange merchandise will be sent out once the original is checked in.

4) We recommend that all returns and exchanges be sent via a traceable carrier such as UPS or FedEx. We can’t refund you if your packages not received. Returns and exchanges must be returned prepaid and we do not accept COD deliveries.  It can take up to 2 weeks for the refund to be applied to your credit card account upon receipt.


What if I receive a defective item?
It's a rare event, but things can happen. We have a 1 year warranty against product defects and would be happy to ship you a replacement. Please send us an email to customerservice@urbaninfant.com or call 1-888-733-6962. It is helpful for our staff to know:

1. Short description explaining what is wrong with the item.
2. Your order number and date or purchase
3. Your name and shipping address
4. Where did you purchase this item, if another company other than www.urbaninfant.com.

What is your normal shipping time?
We ship ground service so you can expect your package from the Urban Infant to arrive within 5-6 business days, faster in some parts for the US. If you need an item quicker, please use expedited shipping on our web site.

Do you ship outside the US?
Please email customerservice@urbaninfant.com with details of any shipping requests out of the US.

For orders in CANADA, please order through our Amazon store: Amazon.ca 
For orders in OTHER COUNTRIES OUTSIDE OF THE US, please order on www.amazon.com/urbaninfant and use their international ship features.