Everyone loves free shipping, so shipping's on us for all consumer orders to the US! Your order will arrive within 4-7 business days, faster in some parts of the US.
Returning or Exchanging
*NEW as of September 13, 2018. Call for any orders placed before this date.
All US orders over $25 qualify for FREE return/exchange shipping within 30 days of purchase.
All US orders under $25 will incur a $2.99 return/exchange fee. This total will be deducted from your refund. Upon receiving your returned merchandise, we'll need 2-3 days to process your refund.
Can I modify or cancel my order?
Orders can only be modified or cancelled before they ship. For most orders, we process them same-day, so be sure to contact firstname.lastname@example.org or call us at 1-888-733-6962 as quickly as possible.
What if I receive a defective item?
It's a rare event, but things can happen. We have a 1 year warranty against product defects and would be happy to ship you a replacement. Please send us an email to email@example.com or call 1-888-733-6962. It is helpful for our staff to know:
1. Short description explaining what is wrong with the item.
2. Your order number and date or purchase
3. Your name and shipping address
4. Where did you purchase this item, if another company other than www.urbaninfant.com.
What is your normal shipping time?
You can expect your package to arrive within 4-7 business days, faster in some parts for the US. If you need an item quicker, please use expedited shipping on our web site. Note: We oftentimes partner with Amazon to provide the fastest and most reliable shipping, so don't be surprised if your order arrives in an Amazon box!
Do you ship outside the US?
Please email firstname.lastname@example.org with details of any shipping requests out of the US.
For orders in CANADA, please order through our Amazon store: Amazon.ca
For orders in OTHER COUNTRIES OUTSIDE OF THE US, please order on www.amazon.com/urbaninfant and use their international ship features.