Standard shipping is no charge for all consumer orders in the US! Your order will ship/arrive in the window of 4-7 business days, faster in some parts of the US.
Within 30 days of purchase, all orders qualify for prepaid shipping for returns or exchanges.
Items must be in new condition.
Simply click the link below and follow the instructions to generate a prepaid return label.
Upon receiving your returned merchandise, we'll need 2-3 days to process your refund.
Can I pay for faster shipping?
We also offer 2-day shipping for only $6. Delivery is guaranteed in 2 business days.
Orders must be placed by 3pm Central time Monday-Friday, and this expedited service is only available in the contiguous 48 states.
Can I modify or cancel my order?
Orders can only be modified or cancelled before they ship. For most orders, we process them same-day, so be sure to contact email@example.com or call us at 1-888-733-6962 as quickly as possible.
What if I receive a defective item?
It's a rare event, but things can happen. We have a 1 year warranty against product defects and would be happy to ship you a replacement. Please send us an email to firstname.lastname@example.org or call 1-888-733-6962. It is helpful for our staff to know:
1. Short description explaining what is wrong with the item.
2. Your order number and date or purchase
3. Your name and shipping address
4. Where did you purchase this item, if another company other than www.urbaninfant.com.
What is your normal shipping time?
You can expect your package to ship/arrive within 4-7 business days, faster in some parts for the US. If you need an item quicker, please use expedited shipping on our web site. Note: We oftentimes partner with Amazon to provide the fastest and most reliable shipping, so don't be surprised if your order arrives in an Amazon box.
Your order will be delivered to the shipping address indicated in your Order Confirmation. We will make reasonable efforts to fulfill your order by the estimated delivery date stated in your Order Confirmation, or if no date is stated, within 14 days after the date of the Order Confirmation (except in the case of pre-orders). Delivery within these timeframes is not guaranteed, and we are not responsible for any delays caused by any circumstances outside our reasonable control, including weather, strikes, acts or war or terror, errors or omissions by you, theft of you parcel after a confirmed delivery, or the decreased availability of transportation services.
My package show delivered but I did not get it?
We can not be held responsible for any missing or stolen packages after a confirmed delivery. We utilize various carriers depending on your address and order size - typically UPS, Fed Ex, and USPS. If the carrier shows proof of delivery to your location, it is the customer's responsibility to file a claim for any missing packages. Below are links to assist:
Do you ship outside the US?
Yes, through our partnership with Amazon!
For orders in CANADA, please order through our Amazon store: Amazon.ca
For orders in OTHER COUNTRIES OUTSIDE OF THE US, please order on www.amazon.com/urbaninfant and use their international ship features.
Please email email@example.com with any additional questions.